Looking for a Call Center Solution?

FLYC offers highly customisable call center software that streamlines and automates a number of processes, both on management and the calling agent's side. From debt collection to sales to customer relationship management (CRM), our call center system has the flexibility and reliability to provide you with the higher productivity and cost-effectiveness you need. Contact us today for more information and a free, no-obligation consultation!

Management Functions

A couple of key management functions, give us a call for a full demo.

Custom Dashboard

Custom Dashboards

Customize dashboards per user role and choose the data you want dispalayed. Numerous charts and display options.

Roles

Roles

Fine tune module access for your users. Facilitate access to your customers allowing them to view their accounts. Select which customized dashboard to show.

Accounts

Accounts

Manage all account aspects, including addresses, contact details, most recent Contact indicator, payments, notes and attachments. Bulk management can also be done via imports.

Campaigns

Campaigns

Powerfull campaign features included sms campaigns, e-mail campaigns with templated driven word documents and push campaigns that are asigned to agents. Numerous account filters in place to select the desired campaign accounts.

Data management

Data management

Enables low level data management to clear accounts and with tools to find and clear duplicate accounts.

Reporting

Reporting

Let us know what data you would like to see in your reports and have it exported to excel, word or pdf.

Agent Functions

A couple of key agent functions, give us a call for a full demo.

Custom Dashboard

Account Overview

The agent screen provides a complete overview of the account holder detail and history, no need to click around through various screens to get required data.

Roles

Notes

Notes are used to capture account holder interactions, complete with actions codes, follow-up dates, promise to pay detail and more. History of notes are available and can be viewed to recall past interactions.

Accounts

Address & Contact Details

Contact and address detail can be added or updated, with options to flag either as active, inactive and last used. This data becomes invaluable when creating campaigns.

Campaigns

Script

Scripts may contain keywords such as title, account balance, name, surname, account number and is configured by management. When the account loads on the agent screen, the kewords in the script gets populated with the relevant account holder details and can be easily read by the agent.
"Dear Mr. so and so, your account has been handed over by 'company' ....."

Data management

Attachments

Store proof of payment, legal documents etc. against the account. No limits to the type or number of documents stored.

Custom Detail

Custom Detail

A maximum of 15 custom fields (title and value) is facilitated via bulk import(management feature). These custom fields are then displayed on the agent's screen against the relevant account and give the agent a heads up regarding any special instructions, discounts, pay by dates etc. that the account holder should be informed about.

Top